REFUND AND RETURN POLICY
Due to the on-demand nature of this store, all sales are final as each order placed is custom made for each customer after the order is received. We do not have a warehouse or keep an inventory, therefore we unfortunately do not accept returns or issue refunds. However, if there is a defect with the order, we will offer a replacement if the defect is reported via email to firstname.lastname@example.org. Defective products may be returned up to 15 days from ship date.
We will work to review replacement/return requests only if:
(a) a product is damaged, or there is a print or product error and
(b) We receive a submitted complaint (email@example.com) within 15 days from the ship date.
It is the customer's responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the package was delivered. Unfortunately, in this case we cannot make any refunds and cannot resend the product.