REFUND AND RETURN POLICY

Due to the on-demand nature of this store, all sales are final as each order placed is custom made for each customer after the order is received. We do not have a warehouse or keep an inventory, therefore we unfortunately do not accept returns or issue refunds. However, if there is a defect with the order, we will offer a replacement if the defect is reported via email to hosthealthcare@betterswag.co. Defective products may be returned up to 15 days from ship date.

We will work to review replacement/return requests only if:

(a) a product is damaged, or there is a print or product error and 

(b) We receive a submitted complaint (hosthealthcare@betterswag.co) within 15 days from the ship date.

It is the customer's responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the package was delivered. Unfortunately, in this case we cannot make any refunds and cannot resend the product.